Privacy Policy - South Africa (POPIA)
Last Updated: 06 August 2025
| Version | Date | Summary of Changes |
|---|---|---|
| 1.0 | 06 August 2025 | Initial adoption of new POPIA aligned policy |
1. Introduction
1.1. Sightique Optic Supplies CC (“Sightique”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, transfer, and protect your personal information when you interact with us, including when you visit our website, apply for credit, or purchase products.
2. Information We Collect
2.1. We may collect and process the following categories of personal information:
2.1.1. Identity information: name, surname, identity/passport number, date of birth.
2.1.2. Contact information: email address, phone numbers, residential, postal, and business addresses.
2.1.3. Company information: company name, registration number, VAT number, practice number.
2.1.4. Financial information: banking details (where necessary for transactions).
2.1.5. Account information: usernames and passwords for customer portals.
2.1.6. Marketing preferences: consent for newsletters and promotions.
2.1.7. Website usage data: IP address, browser type, and pages visited (collected via cookies).
3. How We Use Your Information
3.1. Your personal information is used for:
3.1.1. Providing our products and services (processing orders, managing accounts, delivering goods).
3.1.2. Managing credit applications and accounts (including performing credit checks).
3.1.3. Communicating with you (responding to queries, sending updates).
3.1.4. Marketing (only where you have provided explicit opt-in consent) for newsletters and promotions.
3.1.5. Legal compliance (reporting to regulators, preventing fraud, and complying with statutory obligations).
4. Sharing Your Information
4.1. We will not sell or rent your personal information. We may share your data with:
4.1.1. Service providers (e.g., IT, CRM, logistics, and payment processors) who are bound by written Data Processing Agreements as required by POPIA.
4.1.2. Credit bureaus (for credit checks and reporting).
4.1.3. Regulators or law enforcement (if legally required).
4.1.4. Acquirers in the event of a business sale or merger.
5. Cross-Border Transfers
5.1. If your personal information is transferred outside South Africa, we will ensure that:
5.1.1. The receiving country has adequate data protection laws; or
5.1.2. We have entered into a binding contract with the recipient to ensure your data is protected in line with Section 72 of POPIA.
6. Shared Infrastructure & Intra-Group Processing
6.1. Sightique Optic Supplies CC and Sightique Optic Supplies UK Ltd operate as part of the same group of companies and share certain systems, infrastructure, and databases (including CRM, email, and order management systems). This means that your personal information may be accessed or processed by either entity where necessary for legitimate business purposes, such as order fulfilment, account management, and group-wide administration.
6.2. These transfers are governed by formal intra-group agreements, incorporating appropriate safeguards as required by Section 72 of POPIA, ensuring that your personal information remains adequately protected.
7. Your Rights
7.1. Under POPIA, you have the right to:
8. Security
8.1. We implement technical and organisational measures to protect your personal data. Where we use third-party processors, we ensure they meet POPIA compliance standards.
9. Data Breach Notification
9.1. If we become aware of any unauthorised access to or disclosure of your personal data, we will notify you and the Information Regulator as soon as reasonably possible as required under Section 22 of POPIA.
10. Data Retention
10.1. We retain personal information only for as long as necessary to fulfil the purposes outlined above or as required by law (e.g., financial records for 5 years).
11. Cookies
11.1. Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser, but this may impact website functionality.
12. Updates to this Policy
12.1. We may amend this policy from time to time. The updated version will be published on our website, and material changes will be communicated to you.
13. Contact Us