Overview

Sightique Optic Supplies provides a warranty on optical frames to protect against manufacturing defects. This warranty does not cover damage caused by misuse, neglect, or handling errors.

Warranty Period

• The warranty lasts 24 months from the date your practice purchases the frame.
• This is a single 24-month period, regardless of when the frame is sold to the patient.
  • Example: If your practice sells the frame to a patient in month 23, the patient only has 1 month of warranty left.

What’s Covered

• Factory faults or manufacturing defects only.

What’s NOT Covered

• Damage caused by:
  • Misuse or abuse
  • Neglect
  • Errors by the customer, patient, or lab.

How Warranty Claims Work

1. Include the original sales invoice from Sightique to your practice with every claim.
2. Our technical team will inspect the frame:
   1. If a manufacturing defect is confirmed:
      1. We will repair or replace the frame.
      2. Courier fees will be credited.
   2. If damage is due to misuse or neglect:
      1. No courier fee credit.
      2. No credit for frames that can be repaired.
3. Repair before replacement:
   1. We may repair the frame first if possible.
4. Collections:
   1. Frames can be collected during scheduled visits by our Sales Representatives.

Important Notes

• Warranty applies from the date of sale to the practice, not the patient.
• To keep warranty coverage valid, allow our Sales Representatives to update your stock regularly.
• When submitting a claim, please clearly describe the defect.

Regards,
Sightique Optic Supplies